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Automotive Service Advisor
- Full-time
- Cairo
About Proton Egypt
Proton Egypt, in partnership with Ezz Elarab Group, is driving the future of the automotive industry in Egypt. With local assembly at our Smart Village facility in Giza, we are committed to delivering cars that combine Malaysian innovation with Egyptian craftsmanship. Join our team and be part of a company that values excellence, customer care, and growth opportunities.
Role Overview
As an Automotive Service Advisor, you will be the first point of contact for customers seeking after-sales support. Your role is to provide professional advice, transparent communication, and personalized service, ensuring every Proton owner enjoys a smooth and reliable ownership experience.
Responsibilities
Welcome customers and assess their service or maintenance needs.Provide accurate cost estimates and explain required work clearly.Coordinate with technicians to ensure high-quality and timely repairs.Maintain customer records and service history in the system.Ensure excellent customer satisfaction, resolving issues efficiently.Job requirements
Bachelor’s degree (preferred in Engineering, Business, or related field).2+ years of experience in an automotive service role.Strong technical knowledge of cars and after-sales operations.Excellent communication and customer-handling skills.Ability to multitask and manage time effectively.Proficiency with automotive service software is a plus.